Creating Caring Communities was first developed in 2008 by Hospice Toronto in St. James Town, Toronto. Since 2023 Hospice Toronto has expanded the model to other locations around Canada.
What is Creating Caring Communities?
Creating Caring Communities is a transformational community development program where we collaborate in culturally sensitive ways with local social agencies and their networks to identify, engage, and assist those who are ill or elderly and their caregivers. With the goal of promoting sustained resiliency, families and friends can care for their loved ones and community members in their homes for as long as possible.
While introducing our Creating Caring Communities model in some of Toronto’s diverse communities, we have learned that while education is not the primary focus of our work, it is important to fully consider its impact when engaging diverse communities with a community development approach. Our commitment to a mutual process of information sharing to learn from one another has become the hallmark of our program and is a key element in its success. Community outreach within the St. James Town neighbourhood is driven by its members from the knowledge and trust they have developed through our focus group information workshops and subsequent training sessions. Through word of mouth, community members further engage their families, friends, and neighbours – it is one of our most effective strategies to engage the many diverse communities in building and sustaining the program.
By supporting existing networks of informal caregivers in the community, while also facilitating links to additional supports through our in-home hospice palliative care volunteer support programs and services, we minimize the need to transfer care to a hospital or long-term-care facility. Central to the success of Creating Caring Communities is our ability to work closely with family caregivers and their community members to help them provide care in their own culture and language.
Through CCC, organizations can help communities address:
- General lack of knowledge about medical supports available in the community
- Ability to navigate the health care system to access the right care at the right time
- Linking up of people living with illness to our in-home hospice palliative care volunteer support programs and services
- Need for sustained on-going caregiving support
- Seniors living in isolation at home with serious disabilities and chronic illness
Community-Centered Care: Past & Future
A Grass Roots Beginning
In 2008, Hospice Toronto pioneered the CCC model in response to the isolation of seniors in St. James Town. Rooted in a grassroots approach to palliative care, CCC emerged as a community-driven solution to support those disconnected from traditional health systems. This initiative showed the power of neighbours in identifying and caring for vulnerable individuals—laying the foundation for a transformative model of care.
Growth Across Canada
Since its beginnings in St. James Town, Toronto, the CCC model has expanded to diverse communities across Canada. As it grows, the model continues to adapt to the unique social, cultural, and geographic contexts of each neighbourhood—recognizing that no two communities are the same. This flexibility is central to CCC’s success, allowing core roles and activities to be tailored to local needs and strengths.